Last Updated: September 2026 • Effective Date: January 1, 2025
At VELLORA, we recognize the importance of personal data and are dedicated to safeguarding your privacy with the highest standards of discretion and security. This Privacy Policy details how we collect, store, utilize, and protect your information when you browse our website (https://vellorafashion.lk), purchase handcrafted goods, or interact with our concierge.
No Data Sales
We never sell, rent, or trade your personal data or browsing history to third-party data brokers.
256-Bit SSL Encryption
All transmissions, checkout sessions, and stored records are guarded by industry-grade encryption.
Full Data Control
Access, download, or permanently erase your personal data at any time upon request.
1. Information We Collect
We collect information necessary to fulfill your orders and elevate your shopping experience:
Order & Billing Data: Full name, shipping address, billing address, email address, and telephone number provided during direct checkout or WhatsApp concierge ordering.
Payment Information: All payment processing is managed by PCI-DSS compliant gateways (e.g., Stripe, PayPal). VELLORA never stores your raw credit card numbers or security CVV codes on our servers.
Device & Telemetry Data: IP address, device type, operating system, browser specifications, referral sources, and page navigation patterns collected via secure logs.
Client Preferences: Custom nail sizing measurements, preferred finishes, and saved favorites stored in local client sessions.
2. How We Use Your Information
Your data is processed strictly for legitimate operational purposes:
Fulfilling, packaging, and dispatching your orders with tracked international couriers.
Delivering automated shipping tracking numbers, order confirmations, and dispatch notifications.
Providing tailored styling guidance, sizing consultations, and customer concierge support.
Detecting and mitigating fraudulent transactions, chargeback abuses, or unauthorized system access.
Monitoring anonymized site performance metrics to enhance page loading speeds and mobile navigation.
3. Cookies & Tracking Technologies
VELLORA utilizes essential functional cookies and performance measurement pixels to deliver a smooth storefront experience:
Essential Storage: Retains items in your shopping bag, maintains your saved wishlist, and preserves selected color and size variants during active browsing.
Analytics (Google Analytics 4): Anonymously measures aggregate user traffic, popular editorial posts, and conversion funnel interactions (Measurement ID: G-VFB34NVNDQ) without identifying individual users.
Pinterest Tag: Verifies domain authenticity and measures inspiration saves from our Pinterest visual boards.
You can configure your web browser to reject cookies or notify you when a cookie is placed. Note that disabling essential cookies may impact bag and checkout functionality.
4. Third-Party Service Providers
We partner with trusted enterprise service providers solely to perform essential commerce operations on our behalf:
Cloud Infrastructure & Database: Supabase and Vercel for high-availability edge hosting.
Logistics Couriers: DHL Express, USPS, Royal Mail, and local dispatch partners for delivery fulfillment.
Analytics: Google LLC for aggregated traffic performance reporting.
5. Your Privacy Rights (GDPR & CCPA)
Regardless of geographic location, VELLORA grants all patrons comprehensive rights regarding their personal data:
Right to Access: Request a complete copy of the personal information we retain about you.
Right to Rectification: Request correction of outdated or inaccurate delivery and contact details.
Right to Erasure ("Right to be Forgotten"): Request the permanent deletion of your stored customer records, subject to legal accounting retention obligations.
Right to Restrict Processing: Withdraw consent for marketing emails at any time via the unsubscribe link.
6. Contact the Data Protection Officer
For any inquiries, requests to exercise your data rights, or questions regarding our security architecture, please contact our studio privacy coordinator: