Terms of Service

Welcome to VELLORA (https://vellorafashion.lk). These Terms of Service and Conditions of Sale ("Terms") constitute a legally binding agreement between you and VELLORA Luxury Goods regarding your access to our online storefront, acquisition of products, and use of our concierge services.

1. Eligibility & Permitted Use

To use this website and purchase goods, you represent that you are at least the age of majority in your jurisdiction, or have parental/guardian consent. You agree to use VELLORA solely for personal, non-commercial purposes in compliance with all applicable local, national, and international laws.

2. Products, Pricing & Currency

• Currencies: All prices displayed on VELLORA are denominated in United States Dollars ($ USD) unless explicitly designated otherwise. If you transact using a credit card issued outside the US, your issuing bank will automatically convert the charge to your home currency at their prevailing exchange rates.
• Price Adjustments & Availability: We reserve the right to amend pricing, introduce promotions, or retire items without prior notice. In the event of a typographical error resulting in an incorrect price listing, we reserve the right to cancel or refuse unfulfilled orders placed at the erroneous price.
• Handcrafted Variations: Our luxury press-on nail sets and vermeil jewelry are handcrafted by artisans. Subtle variations in chrome iridescence, marbling, or gemstone facets are natural hallmarks of bespoke craftsmanship and do not constitute manufacturing defects.

3. Order Placement, Verification & Concierge

Orders may be initiated directly via our website cart or coordinated with our styling team via our verified WhatsApp concierge. Receipt of an order confirmation email or message indicates that your request has been logged; it does not constitute final contractual acceptance. An order is deemed accepted when the physical goods are packaged, assigned a tracking number, and dispatched from our studio.

We reserve the right to refuse or limit orders that appear to be placed by commercial resellers, distributors, or fraudulent entities.

4. Shipping, International Delivery & Customs

We ship worldwide with tracked express courier partners. Standard international delivery times are estimated between 5 and 8 business days for the United States, United Kingdom, and Western Europe.

Customs & Import Duties: Recipients are considered the importer of record and are responsible for compliance with all import laws of the destination country. Any applicable customs duties, tariffs, or clearance handling fees imposed by destination customs authorities remain the customer's responsibility.

5. Return Policy & Cosmetic Hygiene Seal Requirement

Unworn, unopened items in original condition and archival packaging may be returned within 14 calendar days of delivery.

6. Intellectual Property Rights

The VELLORA trademark, logos, editorial photography, styling imagery, journal compositions, bespoke packaging designs, and digital code are the proprietary intellectual property of VELLORA Luxury Goods. You may not reproduce, distribute, modify, or commercially exploit any content from this website without our prior written authorization.

7. Disclaimer of Warranties & Limitation of Liability

VELLORA goods and services are provided on an "as is" and "as available" basis. While our nail sets are formulated with non-toxic, vegan, and HEMA-free soft-gel resins, customers with known sensitivities to cyanoacrylate or cosmetic glues should review ingredient disclosures and conduct a spot test prior to full application.

In no event shall VELLORA, its founders, artisans, or affiliates be liable for indirect, punitive, incidental, or consequential damages resulting from the use or inability to use our website or products. Our total liability shall not exceed the total amount paid by you for the specific order giving rise to the claim.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Colombo, Sri Lanka.

9. Customer Care & Legal Notices

For questions regarding these Terms, please contact our studio legal and concierge support desk: